Replacement Policy

DAMAGED ITEM OR INCORRECT ITEM

• Dot Framing Studio offers a hassle free replacement policy in case of damaged/wrong product delivery.
• In case of damaged/wrong shipment, Prime Décor will bear the return shipping charges.
• Dot Framing Studio will not be liable for any replacement if you don’t file your claim within 24 hours and return the product within 7 days of delivery.
• Proceed with the following steps in case of damaged/wrong product shipment:
1. Whatsapp us a picture of your product with a short description of the issue at 0314-1384478 within 24 hours.
2. Carefully pack the item in its original packaging.
3. Our courier partner will deliver the replacement & collect the damaged/wrong shipment.

TERMS & CONDITIONS

• We do not have a return/exchange policy.
• All shipping charges are non-refundable.
• Items returned to us that are not eligible for an replacement will be discarded or sent back to you at your own expense.